Cancellations & Refunds Policy

1. General Policy

At Coffee ORA, we strive to provide excellent service and quality products. However, we understand that sometimes cancellations or refunds may be necessary. This policy outlines our procedures for handling cancellations and refunds.

2. Food & Beverage Orders

Dine-in Orders

• Orders can be cancelled before preparation begins
• Once preparation has started, cancellations are not possible
• If you're not satisfied with your order, please inform our staff immediately
• We will replace or refund items that don't meet our quality standards

Takeaway Orders

• Orders can be cancelled up to 15 minutes before pickup time
• Late cancellations may incur a 50% charge
• No-shows will be charged the full amount

3. Table Reservations

Cancellation Policy

• Reservations can be cancelled up to 2 hours before the booking time
• Cancellations made less than 2 hours in advance may incur a cancellation fee
• No-shows will be charged a no-show fee equivalent to 50% of the minimum order value

Modification Policy

• Reservations can be modified up to 2 hours before the booking time
• Modifications are subject to availability
• Please contact us directly for any changes

4. Special Events & Private Bookings

Birthday Parties & Private Events

• Full refund if cancelled 48 hours before the event
• 50% refund if cancelled 24-48 hours before the event
• No refund for cancellations made less than 24 hours before the event
• Weather-related cancellations for outdoor events will be rescheduled or fully refunded

5. Gift Vouchers

Purchase Refunds

• Gift vouchers are non-refundable once purchased
• Vouchers cannot be exchanged for cash
• Lost or stolen vouchers cannot be replaced
• Vouchers are valid for the period specified on the voucher

Voucher Usage

• Vouchers must be presented at the time of purchase
• Partial usage of vouchers will result in forfeiture of remaining balance
• Vouchers cannot be combined with other offers or discounts

6. Payment Refunds

Refund Methods

• Cash payments will be refunded in cash
• Card payments will be refunded to the original card within 5-7 business days
• Digital wallet payments will be refunded to the original wallet within 3-5 business days

Refund Processing Time

• Cash refunds: Immediate
• Card refunds: 5-7 business days
• Digital wallet refunds: 3-5 business days
• Bank transfer refunds: 3-5 business days

7. Quality Issues

If you experience any quality issues with our food or beverages:

• Please inform our staff immediately
• We will replace the item or provide a full refund
• We may ask for feedback to improve our service
• Documentation may be required for significant issues

8. Force Majeure

In case of events beyond our control (natural disasters, government restrictions, etc.):

• All bookings will be automatically cancelled
• Full refunds will be provided within 7-10 business days
• Alternative arrangements may be offered when possible

9. Dispute Resolution

If you're not satisfied with our refund decision:

• Please contact our management team
• Provide detailed information about your concern
• We will review your case within 48 hours
• Our decision will be final and binding

10. Exceptions

Refunds will not be provided for:

• Consumed food and beverages (unless quality issues are reported immediately)
• Personal belongings left at the cafe
• Changes in personal circumstances
• Dislike of taste or personal preferences
• Vouchers that have expired

11. Contact Information

For cancellations, refunds, or any questions regarding this policy, please contact us:

• Phone: +91 98879 39268
• Email: coffeeorajaipur@gmail.com
• In-person: Visit our cafe during operating hours
• Address: Plot no B -13, Gopalpura Bypass Rd, opp. Police Chowki, Murti Kala Colony, Gopal Pura Mode, Jaipur, Rajasthan 303108